REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled after payment is received (15 or more days prior to the event). NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event once (with no penalty) to another date within one year from the original booking date should cancellation be necessary.
OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level, flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you may want to let your neighbors know (in case they object) or let us know if you have a preferred spot for us. We may also have to block a driveway. Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 45 – 55 feet of space or about 8-10 parking spaces to park. Additionally, our Game Coach will never disconnect the truck from the trailer or park off of a hardened surface.
PARKING:
It is YOUR responsibility to make sure the agreed upon parking area is clear of cars and other barriers prior to our arrival to make sure your party is started on time. We will not be able to extend the party if we have to start late due to the unavailability of parking for the trailer.
FORT NITE OR OTHER ONLINE GAMES:
If Fort Nite or other online games are selected, we will need to be parked close enough to your location to plug our 200 ft Ethernet cable directly into your home router. It is preferred that the party host plugs into the outlet as our employees are not allowed in customer homes. If the customer would like assistance, they will accompany our employee and remain with them while they hook up the router. While we will make every attempt to plug and play from your internet, there may be a chance it does not work. While we frequently play Fort Nite on our trailers, there may be an issue with the settings or restrictions on your router that may prevent this. If so, we will refund the additional fee paid for this Service. We are not responsible for connection issues. The inability to secure internet access does not void the party.
HOLIDAY POLICY:
XCITE Mobile Gaming Charlotte is closed most holidays. If an exception is made, the holiday fee is an additional $75 per hour. Super bowl parties are also an additional $75 per hour.
PRIVACY POLICY:
XCITE Mobile Gaming Charlotte is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
TRAVEL SURCHARGE:
Our primary service area is a 30-mile radius from 30 -mile radius from 3151 Dallas High Shoals Hwy, Dallas, NC. We also service a “secondary” area outside of our primary area, but we must add a fuel surcharge fee when we travel to the secondary area.
BAD WEATHER:
XCITE Mobile Gaming Charlotte trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms (pending or anticipated snow storm, tropical storm or hurricane) threatens your party and you are aware in advance please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
XCITE Mobile Gaming Charlotte does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Parties with guests under age 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Children 5 and under are not allowed on the truck. Children who are ALMOST 6 are NOT allowed on the truck. In every situation where games were deleted, settings were changed or games were reset to factory settings it was always a child under the age of 6 years old. If the game coach is lied to about a child’s age, the game coach reserves the right to terminate the party immediately, NO REFUND. Please be honest with us.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the XCITE Mobile Gaming Charlotte equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
XCITE Mobile Gaming Charlotte or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property or equipment damage. Additionally, XCITE Mobile Gaming Charlotte reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. XCITE Mobile Gaming Charlotte or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and or host.
FOOD/DRINK:
XCITE Mobile Gaming Charlotte does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
All Parties that are booked or run after 10pm will be an additional $75 per hour.
VIDEO GAME RATINGS:
XCITE Mobile Gaming Charlotte will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party or event. Adult approval at the time of the event is required. If you wish to have an “M” rated game or higher at your party or event, please contact us indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
By Submitting Payment, you agree to these terms. If you initially pay only the deposit, the final payment is due no later than 3 days prior to the scheduled party.