FAQs

Game Truck or Glam Truck FAQs

QUESTION: How do I do this? How do I look into booking a party?
ANSWER: Use our “Check Availability/Book Now” page and send in your date time and we’ll respond letting you know if it is available. Just confirm and pay and you’re all set!

QUESTION: How do I know if the trailer can come to my house?
ANSWER: We need a a flat, concrete area that is at least length of about 45-55 feet or 8 to 10 parking spaces.  We do not park on grass nor unhitch the truck from the trailer.   We need to be able to easily enter and exit as we have parties throughout the day so we have to be able to leave immediately.  The truck and trailer moves much different than a fed ex truck or RV which is all one piece.  If parking will be an issue, you can divert us to a nearby park, church or parking lot!  (Be sure to get approval first!)

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He/She helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: If you have such concerns, inform the Game Coach upon arrival and he/she will make sure that the gaming is appropriate. Otherwise, he/she will follow the lead of the guest(s) of honor and make sure they are having the time of their lives!

QUESTION: What about bad weather?
ANSWER: If it is safe for us to drive, we come rain, snow, sunshine, temps below freezing or over 100 degrees — we are climate controlled!

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first & they all see the grand arrival of our mobile video game theater!

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: No extra charge! Our game theater holds approximately 28+.  20 guests can play on 5 gaming stations inside.  Weather permitting, up to 8 more can play outside on 2 additional gaming stations. The party will be held in a festival style format where the guests will take turns and game changes will be on internals.

QUESTION: Do I request certain games?
ANSWER: We always bring the full game library to every event and your Game Coach will listen to and make suggestions to make your event successful. You can let the Game Coach know your wishes regarding game ratings and which games are to be played.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking, you must pay on line or arrange to drop your payment with us. Otherwise, your date and time is still open for booking by others. Please contact us to discuss if your organization or situation is an exception and we can talk about options.

QUESTION: How do the invitations work?
ANSWER: You can save the invitations from our website and print for FREE!

QUESTION: What time will you be arriving?
ANSWER: The Game Coach arrives in plenty of time to be setup and start your party at the designated start time. Normally between 10-20 minutes ahead of time.

QUESTION: Where can I view your official policies?
ANSWER: You can view them here.

QUESTION: How can my organization raise funds through xCite Mobile Gaming Charlotte?
ANSWER: If a school, church or non-profit hands out our flyer and a party is booked as a result, the organization receives $20 cash back for fundraising. We will print the half-page, full color flyers and drop them off; all you have do is distribute them! No cost, no risk, no selling cookie dough! You can even do an e-mail blast! We can also raise funds by being part of a “kids zone” at a large event and either charging tickets to play in the Mobile Game Theater or accepting a wristband or tickets for timed play. Depending on the arrangement, either a percentage goes back to the organization or 100% goes back, if the Mobile Game Theater has been hired in advance.

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Laser Tag FAQs

QUESTION: What is XCITE Mobile Laser Tag?
We are a mobile laser tag capable of conducting an event or party on the grounds of your school, backyard, park, warehouse, gym, or any other location of your choice. Our laser tag operation retains all the skill and fun elements of paintball without the pain! We have only the highest quality laser taggers and sensors in the industry with no damage to surrounding grounds. Players will have the opportunity to engage in a variety of missions that require teamwork and skill to achieve operational game objectives.

QUESTION: Can you give me a few “Event/Birthday Party Tips”?
KIDS’ SAFETY is the most important thing to us. It is your responsibility to be sure all kids follow the rules of both xCite Mobile Gaming and your own homeowner insurance policy. We are not responsible for kids’ actions and/or lack of good judgment from kids running out into the street.
We highly recommend making your reservations with us as far out as you can if you are set on a specific date and time. If you are flexible with your date and time we usually can fit you in within 2 to 3 weeks from your desired date.

For the best field set up we recommend an area of at least 50 x 30 to 60 x 40 feet. Natural trees and bushes make great barriers. We also provide several barriers and will work with you to create the best battlefield experience for the kids.

All animals and pets should be restrained, or kept indoors, during setup and breakdown of your party. Be sure all dog stool has been cleaned up if the kids will be running around your yard.

Big TIP: Your booked time period with us starts on time as long as we arrive 15-20 minutes prior to your requested time. We highly recommend that you have pre-cleared a location for us to park in the front of the field or house that we are playing at and that you have cleared the battlefield for any hazards or other objects that would be in the way of where we are placing bunkers and the kids are running around. Unfortunately, we lose a lot of time when either cars or other objects are not cleared prior to us arriving.

QUESTION: How long does one game take?
We set the game times anywhere from 5-10 minutes. Older kids usually like longer timed games.

QUESTION: How old should the players be?
Our games are best played from age 6 and up. However, with parent participation and assistance; we will take a 5 year old party.

QUESTION: What is your cancellation policy?
A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled after payment is received, 15 or more days prior to the event. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event once, with no penalty; to another date should cancellation be necessary.

QUESTION: What happens if it rains?
Our taggers can operate in light to moderate rain. In the event of heavy rain where we cannot continue with your party,  our rate will be prorated after the 1st 50% in which we must collect if we have already set up the playing field. If possible an alternative indoor venue should be available for bad weather days to avoid any charges. We are not responsible for the weather; however, the XCITE Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment.

QUESTION: What kind of surface can we play on?
A large grass field is preferred but we can set up in gyms, warehouses or concrete surfaces.

QUESTION: Do we need to sign a Liability Release Form?
Yes, however we make it easy for parents to sign just one liability release form if they agree to accept full responsibility for any accidents or damages on their own property for all players/guests they invited. Since we would not know who was invited or not that extends to any one on the homeowners property and playing our games. If the homeowner does not want to accept that responsibility then it is up to the parent/homeowner to collect a Liability Release Forms for all those guests playing and then provide us those release forms. The form is located on the Laser Tag Waiver page under “Laser Tag Parties” on the main menu, or can be viewed and printed by clicking here.

QUESTION: What happens if my association and/or any other agency shuts my party down?
The customer is responsible for providing the playing space and has already ensured us that no State, County, Municipality, Householder Association, bylaws, etc. prohibit activities like Laser Tag. If your Laser Tag Party cannot take place for any of the former or similar reasons, payment is still due in full.

QUESTION: Can I book additional hours the day of the event?
Additional hours may be booked the day of the event if we do not have another scheduled party. It is always best to book additional hours before the event to assure enough playing time.

QUESTION: Can the laser beam from the laser hurt some one’s eyes?
No, our laser taggers use infrared, just like your TV remote control. It’s totally safe. Players shoot an invisible and harmless beam.

QUESTION: Can laser tag be played indoors as well?
Absolutely, our laser taggers have an “indoor” setting so it works well in gyms, halls, buildings, recreation centers or warehouses.

QUESTION: What should I wear to play outdoor laser tag?
A player should wear clothes that they do not mind getting dirty. All players should wear sneakers, or comfortable hiking footwear. Open toed shoes, bare feet and/or sandals are NOT allowed on the field of play. We also recommend long pants versus shorts to prevent scratches from bushes. We encourage all players to come ready to play in their camo gear!

QUESTION: What makes outdoor Laser Tag better than Paintball?
Save money – unlimited ammo
No Pain, No Bruises – Our taggers fire harmless, eye-save infrared signals, not projectiles, so you don’t get hurt when you get hit
Play for longer – You can take numerous hits before your “health level” reaches zero and you are “out”, unlike other combat games where you might be sitting out watching from the sidelines after taking just one hit we can set you up with unlimited lives!
Shoot great distances – no more watching your opponents waving at you just out of range, our taggers shoot over distances of up to 150 feet.
No steamed up safety goggles – our taggers fire harmless eye safe infrared signals so there’s no need to wear eye protection gear
Great for the whole family – we accept players from age 6+, unlike most paintball sites where the minimum age is 12+. (6 year olds required parent participation and assistance)
Cheating is eliminated – once you are “out” the onboard software in your tagger automatically disables your gun to prevent you from continuing to shoot.