Our Policies

REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled after payment is received, 15 or more days prior to the event. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event once, with no penalty; to another date should cancellation be necessary.

HOLIDAY POLICY:
XCITE Mobile Gaming Charlotte is closed most holidays.  If an exception is made, the holiday fee is an additional $75 per hour.  Super bowl parties are also an additional $75 per hour.

PRIVACY POLICY:
XCITE Mobile Gaming Charlotte is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

TRAVEL SURCHARGE:
Our primary service area is a 30-mile radius from 30 -mile radius from 3151 Dallas High Shoals Hwy, Dallas, NC. We also service a “secondary” area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area.

BAD WEATHER:
XCITE Mobile Gaming Charlotte trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

SUPERVISED CHILDREN:
XCITE Mobile Gaming Charlotte does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Parties with guests under age 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Children 5 and under must be accompanied by an adult inside the trailer.

ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the XCITE Mobile Gaming Charlotte equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
XCITE  Mobile Gaming Charlotte or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, XCITE Mobile Gaming Charlotte reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. XCITE Mobile Gaming Charlotte or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
XCITE Mobile Gaming Charlotte does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. These photos may be used on our Facebook page or web site (never with names or identifying addresses.) If you do not want our Game Coach taking these pictures please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.

INVITATIONS:
We will email all of your invitations to the address you provided in the booking. If you prefer to make other arrangements please contact us.

OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of45- 55 feet of space  or about 8-10 parking spaces to park. Additionally our Game Coach will never disconnect the truck from the trailer nor park off of a hardened surface.

VIDEO GAME RATINGS:
XCITE Mobile Gaming Charlotte will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.

By Submitting Payment, you agree to these terms.  If you initially pay only the deposit, the final payment is due no later than 3 days prior to the scheduled party.